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#0000001a}.ff-pagination-ctrl{display:flex;align-items:center;gap:12px;font-weight:600;color:#2c3e50}.ff-pagination-ctrl button{width:32px;height:32px;border-radius:8px;border:1px solid #e1e8ed;background:#fff;display:flex;align-items:center;justify-content:center;cursor:pointer}.ff-pagination-ctrl button:disabled{opacity:.5;cursor:not-allowed}.ff-table-wrapper{flex:1;overflow:auto;border:1px solid #e1e8ed;border-radius:12px}.ff-table{width:100%;border-collapse:collapse;font-size:.9rem}.ff-table th{position:sticky;top:0;background:#f8f9fa;padding:14px 16px;text-align:left;font-weight:700;color:#2c3e50;border-bottom:2px solid #eeeeee;z-index:10}.ff-table td{padding:12px 16px;border-bottom:1px solid #f3f4f6;color:#2c3e50}.ff-table tr:hover{background:#fff;border-bottom:1px solid #eeeeee}.ff-btn{padding:8px 16px;border-radius:8px;border:none;font-weight:600;cursor:pointer;display:inline-flex;align-items:center;gap:8px;transition:all .2s}.ff-btn.export{background:#2ecc71;color:#fff}.ff-btn.close{background:#f3f4f6;color:#7f8c8d;padding:8px;border-radius:50%}.ff-btn.export:hover{filter:brightness(1.1)}.ff-loading,.ff-empty{padding:40px;text-align:center;color:#7f8c8d;font-weight:600}.MuiPaginationItem-root{color:#2c3e50!important}.MuiPaginationItem-root:hover{background-color:#5b2d8b1a!important;color:#5b2d8b!important}.MuiPaginationItem-root.Mui-selected{background-color:#5b2d8b!important;color:#fff!important}.MuiPaginationItem-root.Mui-selected:hover{background-color:#4a2472!important}:root{--pms-purple: #9c27b0;--pms-orange: #f57c00;--pms-red: #d32f2f;--pms-green: #2ecc71;--pms-bg: #f4f6fb;--pms-card: #ffffff}.content-page{padding:20px;background-color:var(--pms-bg)}.card{background:var(--pms-card);border-radius:12px;padding:20px;box-shadow:0 4px 15px #0000000d;margin-bottom:25px}.loader-container{display:flex;flex-direction:column;justify-content:center;align-items:center;height:400px;background:var(--pms-card);border-radius:12px;box-shadow:0 4px 15px #0000000d}.loader{width:40px;height:40px;border:4px solid #f3f3f3;border:none;border-left:5px solid #212f3d;border-radius:50%;animation:spin 1s linear infinite;margin-bottom:20px}@keyframes spin{0%{transform:rotate(0)}to{transform:rotate(360deg)}}.loader-container p{color:#666;font-size:16px;margin:0}.error-container{display:flex;flex-direction:column;justify-content:center;align-items:center;height:400px;background:var(--pms-card);border-radius:12px;box-shadow:0 4px 15px #0000000d}.error-icon{font-size:48px;margin-bottom:20px}.error-container p{color:var(--pms-red);font-size:16px;margin-bottom:20px}.error-container button{padding:10px 20px;background:var(--pms-purple);color:#fff;border:none;border-radius:6px;cursor:pointer;transition:background .3s ease}.error-container button:hover{background:#7b1fa2}.action-bar{display:flex;gap:15px;align-items:center}.filter-select,.search-input{padding:10px;border-radius:8px;border:1px solid #e1e5eb}.search-input.wide{flex:1}.btn-group{margin-left:auto;display:flex;gap:10px}.admin-table{width:100%;border-collapse:collapse}.admin-table th{text-align:left;padding:12px;background:#f8f9fa;font-size:.85rem;color:#7f8c8d}.admin-table td{padding:15px 12px;border-bottom:1px solid #eee;font-size:.9rem}.user-profile-cell{display:flex;align-items:center;gap:12px}.avatar-initials{width:35px;height:35px;border-radius:50%;color:#fff;display:flex;align-items:center;justify-content:center;font-weight:700;background:var(--pms-purple)}.status-tag.active{color:var(--pms-green);font-weight:700}.status-tag.locked{color:var(--pms-red);font-weight:700}.role-tag.administrator{color:var(--pms-purple);background:#9c27b01a;padding:4px 8px;border-radius:4px}.stats-action-grid,.roles-layout{display:grid;grid-template-columns:1fr 1fr 1fr;gap:20px}.roles-layout{grid-template-columns:1fr 1fr}.perm-grid{display:grid;grid-template-columns:1fr 1fr 1fr;gap:30px}.btn-purple-pill{background:var(--pms-purple);color:#fff;border:none;padding:8px 16px;border-radius:20px}.btn-orange-pill{background:var(--pms-orange);color:#fff;border:none;padding:8px 16px;border-radius:20px}.qa-btn{width:100%;padding:12px;border-radius:8px;border:none;margin-bottom:10px;cursor:pointer;color:#fff;text-align:left}.qa-btn.purple{background:var(--pms-purple)}.qa-btn.orange{background:var(--pms-orange)}.qa-btn.red{background:var(--pms-red)}.qa-btn.light{background:#f1f3f9;color:#2c3e50}.role-entry{display:flex;justify-content:space-between;align-items:center;padding:15px;background:#f8f9fa;border-radius:8px;margin-bottom:12px}.role-details p{font-size:.75rem;color:#7f8c8d;margin-top:4px}.user-count{font-size:.75rem;color:var(--pms-purple);background:#9c27b00d;padding:4px 8px;border-radius:4px;margin-right:10px}:root{--primary: #5b2d8b;--primary-light: #7c4da3;--danger: #e74c3c;--warning: #f39c12;--success: #2ecc71;--info: #3498db;--bg: #f4f6fb;--card: #ffffff;--text: #2c3e50;--muted: #7f8c8d;--border: #e1e5eb;--admin: #9c27b0;--hospital-blue: #1a73e8}.page-container{padding:20px;background:var(--bg);min-height:100vh;font-family:Inter,system-ui,sans-serif;color:var(--text)}.section-title{font-size:1.3rem;margin-bottom:20px;display:flex;align-items:center;gap:10px;color:var(--text)}.card{background:var(--card);border-radius:14px;padding:20px;box-shadow:0 4px 14px #00000014;margin-bottom:24px}.card-header{display:flex;justify-content:space-between;align-items:center;margin-bottom:15px}.critical-strip{display:grid;grid-template-columns:repeat(auto-fit,minmax(200px,1fr));gap:16px;margin-bottom:28px}.metric{background:var(--card);border-radius:14px;padding:18px;box-shadow:0 4px 14px #00000014;position:relative;border-left:5px solid transparent}.metric.success{border-left-color:var(--success)}.metric.warning{border-left-color:var(--warning)}.metric.info{border-left-color:var(--info)}.metric.admin{border-left-color:var(--admin)}.metric.danger{border-left-color:var(--danger)}.metric .value{font-size:1.8rem;font-weight:700;margin-bottom:5px}.metric .label{font-size:.85rem;color:var(--muted)}.metric-trend{position:absolute;bottom:10px;right:15px;font-size:.8rem;font-weight:600}.trend-up{color:var(--success)}.trend-down{color:var(--danger)}.filter-bar{display:flex;gap:12px;margin-bottom:20px;flex-wrap:wrap;align-items:center;background:var(--card);padding:15px;border-radius:10px;box-shadow:0 2px 8px #0000000d}.filter-select,.date-input{padding:8px 12px;border-radius:8px;border:1px solid var(--border);background-color:#fff;min-width:160px}.btn{padding:8px 16px;border-radius:8px;border:none;font-weight:600;cursor:pointer;display:inline-flex;align-items:center;gap:6px;color:#fff}.btn-group{display:flex;gap:8px;flex-wrap:wrap}.btn-success{background-color:var(--success)}.btn-admin{background-color:var(--admin)}.btn-warning{background-color:var(--warning)}.btn-danger{background-color:var(--danger)}.btn-primary{background-color:var(--primary)}.btn-secondary{background-color:#e2e8f0;color:#1e293b;border:1px solid #cbd5e1}.btn-small{padding:5px 10px;font-size:.85rem}.table-container{overflow-x:auto;margin-top:15px}th{background-color:var(--bg);padding:14px 12px;text-align:left;border-bottom:2px solid var(--border)}td{padding:12px;border-bottom:1px solid var(--border)}.badge{padding:4px 12px;border-radius:4px;font-size:.75rem;font-weight:700;display:inline-block;text-transform:uppercase;letter-spacing:.5px}.badge-success{background:#c8e6c9;color:#1b5e20;border:1px solid #81c784}.badge-warning{background:#ffe0b2;color:#e65100;border:1px solid #ffb74d}.badge-danger{background:#ffcdd2;color:#b71c1c;border:1px solid #e57373}.badge-primary{background:#e1bee7;color:#4a148c;border:1px solid #ba68c8}.badge-info{background:#b3e5fc;color:#01579b;border:1px solid #4fc3f7}.data-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(300px,1fr));gap:20px;margin-top:20px}.data-card{background:var(--card);border-radius:12px;padding:20px;box-shadow:0 3px 10px #0000000d}.stats-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(120px,1fr));gap:15px;margin-top:15px}.stat-item{text-align:center;padding:15px;background:#f9fafc;border-radius:10px}.stat-value{font-size:1.5rem;font-weight:700;margin-bottom:5px}.stat-label{font-size:.8rem;color:var(--muted)}.chart-container{height:300px;margin:20px 0;position:relative}.chart-container-sm{height:200px;margin:15px 0;position:relative}.health-item{padding:15px;border-radius:10px;text-align:center;border:1px solid var(--border)}.health-item.good{border-color:var(--success);background:#2ecc710d}.health-item.warning{border-color:var(--warning);background:#f39c120d}.integration-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(250px,1fr));gap:20px;margin-top:15px}.integration-card{border:1px solid var(--border);border-radius:10px;padding:20px;transition:all .2s ease}.integration-card.active{border-color:var(--success)}.integration-card.error{border-color:var(--danger)}.integration-card.inactive{border-color:var(--muted);opacity:.7}.log-entry{padding:12px;border-bottom:1px solid var(--border);display:flex;align-items:center;gap:15px}.log-icon{width:32px;height:32px;border-radius:50%;display:flex;align-items:center;justify-content:center;flex-shrink:0}.log-icon.danger{background:#e74c3c1a;color:var(--danger)}.log-icon.warning{background:#f39c121a;color:var(--warning)}.log-icon.info{background:#3498db1a;color:var(--info)}.log-icon.success{background:#2ecc711a;color:var(--success)}code{background:#f1f1f1;padding:2px 5px;border-radius:4px;color:var(--primary);font-family:monospace}.pagination{display:flex;justify-content:center;align-items:center;gap:15px;margin-top:30px;padding:20px;border-top:1px solid var(--border)}.pagination button{padding:10px 20px;border:1px solid var(--primary);background:#fff;color:var(--primary);border-radius:8px;cursor:pointer;transition:all .2s;font-weight:700;display:flex;align-items:center;gap:8px}.pagination button:hover:not(:disabled){background:var(--primary);color:#fff}.pagination button:disabled{opacity:.4;cursor:not-allowed;border-color:var(--muted);color:var(--muted)}.pagination .page-info{font-weight:700;color:var(--text);background:#eee;padding:5px 15px;border-radius:20px}:root{--primary: #0f172a;--success: #2ecc71;--warning: #f39c12;--danger: #e74c3c;--purple: #9b59b6;--dark: #2c3e50;--gray: #7f8c8d;--bg: #f5f7fa;--card: #ffffff;--border: #e1e8ed}*{box-sizing:border-box}.dashboard-container{padding:30px;background:var(--bg);font-family:Segoe UI,sans-serif;color:var(--dark);min-height:100vh}.header{display:flex;justify-content:space-between;align-items:center;margin-bottom:25px;border-bottom:1px solid var(--border);padding-bottom:20px}.header-left h1{margin:0;font-size:1.8rem;display:flex;align-items:center;gap:10px}.user-info{display:flex;align-items:center;gap:12px;background:var(--card);padding:8px 16px;border-radius:50px;box-shadow:0 2px 5px #0000000d}.user-avatar{width:40px;height:40px;background:var(--purple);color:#fff;border-radius:50%;display:flex;align-items:center;justify-content:center;font-weight:700}.user-name{font-weight:600;font-size:.9rem}.user-role{font-size:.75rem;color:var(--gray)}.hospital-info-card{background:var(--card);padding:24px;border-radius:12px;margin-bottom:30px;border:none;border-left:6px solid #0f172a!important;box-shadow:0 4px 12px #0000000d}.info-header{display:flex;justify-content:space-between;align-items:center}.hospital-name{margin:0 0 5px;font-size:1.4rem;color:var(--dark)}.update-text{margin:0;font-size:.9rem;color:var(--gray)}.hospital-stats{display:flex;gap:30px}.h-stat-box{text-align:center}.h-stat-val{font-size:1.4rem;font-weight:700;display:block}.h-stat-lbl{font-size:.8rem;color:var(--gray)}.hospital-select-dropdown{padding:5px;border-radius:4px;border:1px solid var(--border);font-size:1rem;font-weight:600;color:var(--dark);margin-left:10px}.export-controls{gap:10px;margin-bottom:25px;display:flex;justify-content:space-between}.btn-export{background:var(--success);color:#fff;border:none;padding:10px 15px;border-radius:6px;cursor:pointer;font-weight:600;display:flex;align-items:center;gap:8px}.quick-stats-grid{display:grid;grid-template-columns:repeat(5,1fr);gap:20px;margin-bottom:30px}.qs-card{background:var(--card);padding:24px;border-radius:12px;display:flex;align-items:center;gap:20px;border:none;border-left:6px solid #0f172a!important;box-shadow:0 4px 12px #0000000d;transition:transform .2s ease}.qs-icon{width:50px;height:50px;border-radius:12px;display:flex;align-items:center;justify-content:center;font-size:1.4rem;background:#f1f5f9!important;color:var(--primary)!important}.primary{background:#0f172a}.success{background:var(--success)}.danger{background:var(--danger)}.warning{background:var(--warning)}.qs-val{font-size:1.6rem;font-weight:700}.qs-lbl{font-size:.9rem;color:var(--gray)}.dashboard-section{background:var(--card);border-radius:12px;padding:28px;margin-bottom:30px;border:none;border-left:6px solid #0f172a!important;box-shadow:0 4px 20px #0000000a}.section-header{display:flex;justify-content:space-between;align-items:center;margin-bottom:20px;border-bottom:1px solid var(--border);padding-bottom:15px}.section-title{margin:0;font-size:1.2rem;font-weight:700;display:flex;align-items:center;gap:10px}.filter-select{padding:6px 10px;border-radius:6px;border:1px solid var(--border);background:var(--bg)}.manager-overview-grid{display:grid;grid-template-columns:repeat(4,1fr);gap:20px}.overview-card{background:var(--bg);padding:20px;border-radius:10px;text-align:center}.purple-top{border-top:4px solid var(--purple)}.ov-val{font-size:2rem;font-weight:700;margin-bottom:5px}.ov-lbl{font-size:.9rem;color:var(--gray);margin-bottom:10px}.ov-trend{font-size:.85rem;font-weight:600;margin-top:5px}.callback-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(280px,1fr));gap:15px}.callback-item{background:var(--bg);padding:15px;border-radius:8px;border:1px solid var(--border)}.cb-name{font-weight:700;margin-bottom:5px}.cb-detail{font-size:.85rem;color:var(--gray)}.cb-meta{font-size:.8rem;margin:5px 0 10px;font-weight:600}.cb-actions{display:flex;gap:8px}.btn-xs{padding:4px 8px;border-radius:4px;border:none;color:#fff;cursor:pointer;font-size:.75rem}.btn-primary-sm{padding:6px 12px;background:#0f172a;color:#fff;border:none;border-radius:4px;cursor:pointer}.monitoring-grid{display:grid;grid-template-columns:repeat(4,1fr);gap:15px}.monitor-card{background:var(--bg);padding:20px;border-radius:10px;text-align:center}.m-val{font-size:1.8rem;font-weight:700;margin-bottom:5px}.m-lbl{font-size:.85rem;color:var(--gray)}.alerts-container{border:none;border-left:5px solid #0f172a!important}.alert-item{display:flex;align-items:center;gap:15px;padding:12px 0;border-bottom:1px solid var(--border)}.alert-item:last-child{border-bottom:none}.alert-icon{width:35px;height:35px;border-radius:50%;color:#fff;display:flex;align-items:center;justify-content:center;flex-shrink:0}.alert-content{flex:1}.alert-msg{font-weight:600;font-size:.95rem}.alert-time{font-size:.8rem;color:var(--gray)}.btn-outline{background:transparent;border:1px solid var(--border);padding:4px 10px;border-radius:4px;cursor:pointer}.kpi-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(200px,1fr));gap:20px}.kpi-card{background:var(--bg);padding:15px;border-radius:10px;text-align:center}.kpi-val{font-size:2rem;font-weight:700;margin-bottom:5px}.kpi-lbl{font-size:.9rem;color:var(--gray);margin-bottom:10px}.progress-track{height:6px;background:#ddd;border-radius:3px;overflow:hidden;margin-bottom:5px}.kpi-meta{font-size:.8rem;color:var(--gray)}.tms-filters{display:flex;gap:10px;margin-bottom:15px}.ticket-item{display:flex;justify-content:space-between;align-items:center;background:var(--bg);padding:12px;border-radius:8px;margin-bottom:10px}.t-title{font-weight:600}.t-meta{font-size:.85rem;color:var(--gray)}.badge{padding:4px 10px;border-radius:20px;font-size:.75rem;font-weight:700}.badge-high{background:#e74c3c1a;color:var(--danger)}.badge-med{background:#f39c121a;color:var(--warning)}.team-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(280px,1fr));gap:20px}.team-card{background:var(--bg);padding:15px;border-radius:10px;border:none;border-left:5px solid #0f172a!important}.tc-head{display:flex;align-items:center;gap:10px;margin-bottom:15px}.tc-avatar{width:40px;height:40px;background:#0f172a;color:#fff;border-radius:50%;display:flex;align-items:center;justify-content:center;font-weight:700}.tc-stats{display:flex;justify-content:space-between;background:#00000008;padding:10px;border-radius:8px;font-size:.85rem}.badge-success{background:#2ecc7133;color:var(--success);padding:2px 8px;border-radius:4px;font-size:.7rem}.grid-2-col{display:grid;grid-template-columns:1fr 1fr;gap:20px}.analytics-box{background:var(--card);padding:24px;border-radius:12px;border:none;border-left:6px solid 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#0f172a!important}.ab-val{font-size:1.5rem;font-weight:700;margin-bottom:5px}.ab-lbl{font-size:.85rem;color:var(--gray)}.dept-item{margin-bottom:15px}.d-flex{display:flex;justify-content:space-between;font-size:.9rem;margin-bottom:5px;font-weight:500}.progress-bg{height:8px;background:#ddd;border-radius:4px;overflow:hidden}.progress-fill{height:100%}.grid-2-col-wide{display:grid;grid-template-columns:1fr 1fr;gap:20px}.chart-tabs button{background:#fff;border:1px solid var(--border);padding:4px 10px;cursor:pointer;border-radius:15px;margin-left:5px;font-size:.8rem}.chart-tabs button.active{background:#0f172a;color:#fff;border-color:#0f172a}.metrics-table{width:100%;border-collapse:collapse}.metrics-table th,.metrics-table td{padding:10px;text-align:left;border-bottom:1px solid var(--border)}.metrics-table th{color:var(--gray);font-weight:600;font-size:.85rem}.modal-overlay{position:fixed;top:0;left:0;width:100%;height:100%;background:#00000080;display:flex;justify-content:center;align-items:center;z-index:1000}.modal-content{background:#fff;width:500px;border-radius:10px;overflow:hidden}.modal-header{padding:20px;border-bottom:1px solid var(--border);display:flex;justify-content:space-between;align-items:center;background:var(--bg)}.modal-body{padding:20px;display:flex;flex-direction:column;gap:15px}.modal-footer{padding:20px;border-top:1px solid var(--border);display:flex;justify-content:flex-end;gap:10px}.close-btn{background:none;border:none;font-size:1.5rem;cursor:pointer}.input-field{padding:10px;border:1px solid #ccc;border-radius:6px;width:100%;font-size:.95rem}.btn-primary{background:#0f172a;color:#fff;padding:8px 16px;border-radius:6px;border:none;cursor:pointer}.btn-secondary{background:#eee;color:var(--dark);padding:8px 16px;border-radius:6px;border:none;cursor:pointer}.text-purple{color:var(--purple)}.text-success{color:var(--success)}.text-danger{color:var(--danger)}.text-warning{color:var(--warning)}.text-primary{color:#0f172a}.bg-success{background:var(--success)}.bg-primary{background:#0f172a}.bg-warning{background:var(--warning)}.bg-danger{background:var(--danger)}.bg-purple{background:var(--purple)}.btn-success{background:var(--success);color:#fff;border:none;border-radius:6px;padding:4px 8px;cursor:pointer}@media(max-width:1000px){.department-performance,.agents-overview,.aca-overview,.grid-2-col,.grid-2-col-wide{grid-template-columns:1fr}}.missed-call-stats{margin-top:20px;font-size:14px;line-height:1.8}.total-row{background:#f4f7fb;font-weight:600}.alert-card{animation:blinkAlert 1s infinite;color:#fff}@keyframes blinkAlert{0%{opacity:1}50%{opacity:.4}to{opacity:1}}.patient-summary{margin-top:12px;font-size:13px;display:flex;justify-content:space-between;flex-wrap:wrap;gap:10px}.calls-page{padding:25px;background:#f8f9fa;min-height:100vh;font-family:Segoe UI,sans-serif;color:#2c3e50}.btn-group{display:flex;gap:10px}.btn-primary{background:#3498db}.metric{text-align:center;border-bottom:4px solid transparent}.metric.danger{border-color:#e74c3c;color:#e74c3c}.metric.warning{border-color:#f39c12;color:#f39c12}.metric.success{border-color:#2ecc71;color:#2ecc71}.metric.info{border-color:#3498db;color:#3498db}.val{font-size:2rem;font-weight:700}.lbl{font-size:.9rem;color:#7f8c8d}.primary{background:#3498db}.perf-page{padding:25px;background:#f8f9fa;min-height:100vh;font-family:Segoe UI,sans-serif;color:#2c3e50}.filter-select{padding:8px;border-radius:6px;border:1px solid #ddd}.grid-2{display:grid;grid-template-columns:1fr 1fr;gap:20px}.chart-placeholder{height:300px;background:#fcfcfc;border:1px 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#ddd;display:flex;align-items:center;justify-content:center;color:#aaa;border-radius:8px}table{width:100%;border-collapse:collapse;margin-top:15px}.text-danger{color:#e74c3c;font-weight:700}.text-success{color:#2ecc71;font-weight:700}.warning{background:#f39c12}.info{background:#3498db}.action-page{padding:25px;background:#f8f9fa;min-height:100vh;font-family:Segoe UI,sans-serif;color:#2c3e50}.grid-4{display:grid;grid-template-columns:repeat(4,1fr);gap:20px}.action-card{text-align:center;border:1px solid #eee;transition:.2s}.action-card:hover{transform:translateY(-3px);box-shadow:0 5px 15px #0000001a}.ac-icon{width:50px;height:50px;border-radius:50%;color:#fff;display:flex;align-items:center;justify-content:center;margin:0 auto 15px;font-size:1.2rem}.ac-icon.danger{background:#e74c3c}.ac-icon.warning{background:#f39c12}.ac-icon.info{background:#3498db}.ac-icon.primary{background:#5b2d8b}.action-card h4{margin:0 0 5px;font-size:1.1rem}.action-card p{color:#7f8c8d;font-size:.9rem;margin-bottom:10px}.badge{padding:4px 10px;border-radius:20px;font-size:.75rem;font-weight:700;color:#fff}.badge.danger{background:#e74c3c}.badge.warning{background:#f39c12}.badge.info{background:#3498db}.badge.primary{background:#5b2d8b}th{background:#f8f9fa;font-weight:600}.btn-xs{padding:4px 10px;border:none;border-radius:4px;color:#fff;cursor:pointer;font-size:.75rem}.btn-xs.success{background:#2ecc71}.agents-page{padding:25px;background:#f8f9fa;min-height:100vh;font-family:Segoe UI,sans-serif;color:#2c3e50}.page-header{display:flex;justify-content:space-between;align-items:center;margin-bottom:25px}.actions{display:flex;gap:10px}.btn{padding:8px 15px;border-radius:6px;border:none;cursor:pointer;color:#fff;font-weight:600;display:flex;align-items:center;gap:8px}.btn-success{background:#2ecc71}.card{background:#fff;padding:20px;border-radius:12px;box-shadow:0 2px 8px #0000000d;margin-bottom:20px}.stats-grid{display:grid;grid-template-columns:repeat(4,1fr);gap:20px;margin-bottom:25px}.stat-card{text-align:center}.stat-val{font-size:2rem;font-weight:700;margin-bottom:5px}.stat-lbl{color:#7f8c8d;font-size:.9rem}.text-success{color:#2ecc71}.grid-2{display:grid;grid-template-columns:1fr 1fr;gap:20px;margin-bottom:25px}.chart-placeholder{height:200px;display:flex;align-items:center;justify-content:center;background:#f8f9fa;border:1px dashed #ccc;border-radius:8px;color:#aaa}.status-grid{display:grid;grid-template-columns:1fr 1fr;gap:15px}.status-box{padding:15px;border-radius:8px;text-align:center;font-weight:600}.status-box span{display:block;font-size:1.5rem;margin-bottom:5px}.status-box.success{background:#2ecc7126;color:#2ecc71}.status-box.warning{background:#f39c1226;color:#f39c12}.status-box.info{background:#3498db26;color:#3498db}.status-box.danger{background:#e74c3c26;color:#e74c3c}table{width:100%;border-collapse:collapse}th,td{padding:12px;text-align:left;border-bottom:1px solid #eee}th{background:#f8f9fa;font-weight:600;color:#7f8c8d}.badge{padding:4px 8px;border-radius:4px;font-size:.75rem;font-weight:700}.badge-success{background:#2ecc7126;color:#2ecc71}.badge-warning{background:#f39c1226;color:#f39c12}.btn-icon{background:none;border:none;cursor:pointer;color:#7f8c8d;margin-right:8px}.reports-page{padding:25px;background:#f8f9fa;min-height:100vh;font-family:Segoe UI,sans-serif;color:#2c3e50}.page-header{margin-bottom:25px}.page-header h2{font-size:1.5rem;margin:0;display:flex;align-items:center;gap:10px}.card{background:#fff;padding:20px;border-radius:12px;box-shadow:0 2px 8px #0000000d}.card h3{margin:0 0 15px;font-size:1.1rem;border-bottom:1px solid #eee;padding-bottom:10px}.report-form{display:flex;gap:20px}.form-group{flex:1}.form-group label{display:block;margin-bottom:8px;font-weight:600;font-size:.9rem}.input-select{width:100%;padding:10px;border:1px solid #eee;border-radius:6px}.date-group{display:flex;align-items:center;gap:10px}.metrics-check{display:grid;grid-template-columns:repeat(5,1fr);gap:10px;margin-top:20px}.mt-20{margin-top:20px}.btn{padding:10px 20px;border-radius:6px;border:none;cursor:pointer;color:#fff;font-weight:600}.btn-primary{background:#5b2d8b}.grid-3{display:grid;grid-template-columns:1fr 1fr 1fr;gap:20px}.report-template{text-align:center;border:1px solid #eee}.icon-lg{font-size:2rem;color:#5b2d8b;margin-bottom:10px}.report-template p{color:#7f8c8d;font-size:.9rem;margin:10px 0}.btn-sm{padding:5px 15px;border:1px solid #ddd;background:transparent;border-radius:4px;cursor:pointer}.btn-sm:hover{background:#f8f9fa}:root{--tld-primary: #212f3d;--tld-primary-dark: #0f172a;--tld-secondary: #3b82f6;--tld-success: #10b981;--tld-warning: #f59e0b;--tld-danger: #ef4444;--tld-bg-color: #f4f6f8;--tld-card-bg: #FFFFFF;--tld-dark: #1e293b;--tld-gray: #64748b;--tld-border: #e2e8f0}.tld-dashboard-content-wrapper{width:100%;background-color:var(--tld-bg-color);color:var(--tld-dark);box-sizing:border-box}.tld-dashboard-content-wrapper *{box-sizing:border-box;font-family:Segoe UI,Tahoma,Geneva,Verdana,sans-serif}.tld-page-header{display:flex;justify-content:space-between;align-items:center;margin-bottom:30px;padding-bottom:20px;border-bottom:1px solid #e1e8ed}.tld-page-header h1{font-size:1.8rem;font-weight:700;color:var(--tld-secondary);display:flex;align-items:center;gap:10px;margin:0}.tld-user-info-badge{display:flex;align-items:center;gap:12px;background:var(--tld-card-bg);padding:8px 15px;border-radius:30px;box-shadow:0 2px 10px #0000000d;border:1px solid #e1e8ed}.tld-user-avatar-circle{width:38px;height:38px;border-radius:50%;background:var(--tld-primary);display:flex;align-items:center;justify-content:center;color:#fff;font-weight:700;font-size:1rem}.tld-date-filter select,.tld-date-filter input,.tld-date-filter button,.tld-section-filters select,.tld-aca-filters select,.tld-table-filters select{padding:10px 14px;border:1px solid #e1e8ed;border-radius:8px;background:#fff;font-size:.9rem}.tld-date-filter{display:flex;gap:12px;margin-bottom:25px;background:var(--tld-card-bg);padding:18px;border-radius:12px;box-shadow:0 4px 12px #00000014;align-items:center;flex-wrap:wrap}.tld-btn-primary{color:#fff;border:none;cursor:pointer;transition:all .2s;font-weight:500;display:flex;align-items:center;gap:8px;padding:10px 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#e1e8ed;flex:1}.tld-login-stat-item:last-child{border-right:none}.tld-stat-label{font-size:.8rem;color:var(--tld-gray);margin-bottom:8px;display:flex;align-items:center;gap:6px}.tld-stat-value-lg{font-size:1.3rem;font-weight:700;color:var(--tld-dark)}.tld-section-wrapper{margin-bottom:35px}.tld-section-top{display:flex;justify-content:space-between;align-items:center;margin-bottom:18px}.tld-section-heading{font-size:1.4rem;font-weight:700;color:var(--tld-secondary);display:flex;align-items:center;gap:10px;margin:0}.tld-section-filters{display:flex;gap:12px}.tld-reporting-grid-wrapper{display:grid;grid-template-columns:1fr 2fr;gap:22px;margin-bottom:30px}.tld-total-calls-card{background:var(--tld-card-bg);border-radius:12px;padding:22px;box-shadow:0 4px 12px 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#00000014;margin-bottom:30px}.tld-aca-metrics-row{display:flex;grid-template-columns:repeat(auto-fill,minmax(220px,1fr));gap:18px;margin-bottom:22px;justify-content:space-between}.tld-metric-box{background:var(--tld-card-bg);border-radius:12px;padding:18px;box-shadow:0 4px 12px #00000014;text-align:center;border:none!important;border-left:5px solid #212f3d!important;transition:all .3s;width:300px}.tld-metric-box-value{font-size:2rem;font-weight:700;margin-bottom:8px;color:var(--tld-primary)}.tld-trend-indicator{font-size:.8rem;display:flex;align-items:center;justify-content:center;gap:5px}.tld-trend-positive{color:var(--tld-success)}.tld-trend-negative{color:var(--tld-danger)}.tld-outbound-wrapper{background:var(--tld-card-bg);border-radius:12px;padding:22px;box-shadow:0 4px 12px #00000014;margin-bottom:30px}.tld-outbound-details-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(320px,1fr));gap:22px;margin-bottom:22px}.tld-detail-card{background:var(--tld-card-bg);border-radius:12px;padding:22px;box-shadow:0 4px 12px #0000000d;border:none!important;border-left:5px solid #212f3d!important;transition:all .3s;position:relative;overflow:hidden}.tld-detail-card:hover{transform:translateY(-5px);box-shadow:0 8px 20px #0000001f}.tld-card-title{font-size:1.1rem;font-weight:600;margin-bottom:18px;color:var(--tld-secondary);display:flex;align-items:center;justify-content:space-between}.tld-list-row{display:flex;justify-content:space-between;padding:10px 0;border-bottom:1px solid #eee}.tld-list-row:last-child{border-bottom:none}.tld-list-label{font-weight:500;display:flex;align-items:center;gap:8px}.tld-list-val{font-weight:600;color:var(--tld-primary)}.tld-sentiment-flex{display:flex;justify-content:space-between;margin-top:12px}.tld-sentiment-col{display:flex;flex-direction:column;align-items:center;text-align:center}.tld-nps-box{display:flex;flex-direction:column;align-items:center;margin-top:18px;padding:15px;background:#f8f9fa;border-radius:10px}.tld-followups-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(320px,1fr));gap:22px;margin-bottom:30px}.tld-task-card{background:var(--tld-card-bg);border-radius:12px;padding:22px;box-shadow:0 4px 12px #00000014;border:none!important;border-left:5px solid #212f3d!important;transition:all .3s}.tld-task-header{display:flex;justify-content:space-between;align-items:center;margin-bottom:16px}.tld-task-status-badge{padding:6px 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14px;border-radius:20px;font-size:.8rem;font-weight:700}.tld-member-stats-badge.info{background:#e0f2fe;color:#0369a1}.tld-member-stats-badge.success{background:#dcfce7;color:#15803d}.tld-member-stats-badge.warning{background:#fef3c7;color:#b45309}.tld-no-data{padding:40px;text-align:center;color:var(--tld-gray);font-style:italic}.tld-table-wrapper{background:var(--tld-card-bg);border-radius:12px;padding:22px;box-shadow:0 4px 12px #00000014;margin-top:22px}.tld-full-width-table{width:100%;border-collapse:collapse;margin-top:20px}.tld-full-width-table th,.tld-full-width-table td{padding:12px 15px;text-align:left;border-bottom:1px solid #eee}.tld-full-width-table th{background-color:#f8f9fa;font-weight:600;color:var(--tld-secondary)}.tld-full-width-table tr:hover{background-color:#f8f9fa}.tld-tms-wrapper{background:var(--tld-card-bg);border-radius:12px;padding:22px;box-shadow:0 4px 12px #00000014;margin-bottom:30px}.tld-tms-cols{display:grid;grid-template-columns:2fr 1fr;gap:22px}.tld-tms-metrics-row{display:flex;margin-bottom:22px;justify-content:space-between}.tld-ticket-list{list-style:none;max-height:300px;overflow-y:auto}.tld-ticket-priority-badge{padding:6px 10px;border-radius:6px;font-size:.75rem;font-weight:600}.tld-prio-high{background:#ffebee;color:#c62828}.tld-prio-medium{background:#fff3e0;color:#ef6c00}.tld-modal-overlay{position:fixed;top:0;left:0;width:100%;height:100%;background-color:#00000080;z-index:2000;display:flex;justify-content:center;align-items:center}.tld-modal-window{background:#fff;border-radius:12px;padding:25px;width:90%;max-width:500px;box-shadow:0 5px 15px #0000004d}.tld-modal-header-row{display:flex;justify-content:space-between;align-items:center;margin-bottom:20px}.tld-modal-close-btn{background:none;border:none;font-size:1.5rem;cursor:pointer;color:var(--tld-gray)}.tld-modal-footer-row{display:flex;justify-content:flex-end;gap:12px;margin-top:20px}.tld-modal-action-btn{padding:10px 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12px;border-radius:4px;border:1px solid #ddd;background-color:#fff;font-size:13px;color:#555;cursor:pointer;outline:none;-webkit-appearance:none;-moz-appearance:none;appearance:none;background-image:url(data:image/svg+xml;charset=US-ASCII,%3Csvg%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%20width%3D%22292.4%22%20height%3D%22292.4%22%3E%3Cpath%20fill%3D%22%23555%22%20d%3D%22M287%2069.4a17.6%2017.6%200%200%200-13-5.4H18.4c-5%200-9.3%201.8-12.9%205.4A17.6%2017.6%200%200%200%200%2082.2c0%205%201.8%209.3%205.4%2012.9l128%20127.9c3.6%203.6%207.8%205.4%2012.8%205.4s9.2-1.8%2012.8-5.4L287%2095c3.5-3.5%205.4-7.8%205.4-12.8%200-5-1.9-9.2-5.5-12.8z%22%2F%3E%3C%2Fsvg%3E);background-repeat:no-repeat;background-position:right 8px center;background-size:8px;min-width:120px}.metrics-grid{display:grid;grid-template-columns:repeat(4,1fr);gap:12px}.metric-card{background:#fff;border-radius:6px;padding:15px;border:1px solid #e0e0e0;transition:all .2s ease}.metric-card.large{grid-column:span 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#f0f0f0}.subvalue{font-size:12px;color:#666;display:flex;align-items:center}.subvalue .inbound{color:#2ecc71;font-weight:600;margin-left:4px}.metric-trend{display:flex;align-items:center;font-size:11px;color:#666;margin-top:5px}.metric-trend.positive{color:#2ecc71}.metric-trend.negative{color:#e74c3c}.trend-arrow{margin-right:3px;font-size:12px}@media(max-width:1200px){.metrics-grid{grid-template-columns:repeat(2,1fr)}.metric-card.large{grid-column:span 2}}@media(max-width:768px){.metrics-grid{grid-template-columns:1fr}.metric-card.large{grid-column:span 1}.metric-subvalues{flex-direction:column;gap:5px}.section-header{flex-direction:column;align-items:flex-start;gap:10px}.date-selector,.date-selector select{width:100%}}.executive-section-header{display:flex;justify-content:space-between;align-items:center;margin-bottom:22px}.executive-section-title{font-size:1.35rem;font-weight:700;color:var(--tld-dark);display:flex;align-items:center;gap:12px;margin:0}.executive-combined-reporting 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var(--tld-border)}.executive-breakdown-item{cursor:pointer;flex:1}.executive-breakdown-label{font-size:.75rem;font-weight:600;color:var(--tld-gray);margin-bottom:4px}.executive-breakdown-value{font-size:1.2rem;font-weight:700}.executive-inbound-breakdown{color:var(--tld-success)}.executive-outbound-breakdown{color:var(--tld-secondary)}.executive-metric-change{font-size:.8rem;margin-top:12px;font-weight:600}.executive-positive{color:var(--tld-success)}.executive-outbound-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(320px,1fr));gap:24px}.executive-outbound-card{background:var(--tld-card-bg);border-radius:12px;padding:24px;box-shadow:0 4px 12px #0000000d;border:none!important;border-left:5px solid #212f3d!important}.executive-lead-source{display:flex;justify-content:space-between;padding:14px 0;border-bottom:1px solid var(--tld-border)}.executive-lead-source:last-child{border-bottom:none}.executive-source-name{font-weight:500;color:var(--tld-dark);display:flex;align-items:center;gap:8px}.executive-source-count{font-weight:700;color:var(--tld-primary)}:root{--primary: #2c3e50;--primary-light: #3b5168;--secondary: #34495e;--success: #27ae60;--warning: #f39c12;--danger: #e74c3c;--light: #ecf0f1;--dark: #2c3e50;--gray: #7f8c8d;--light-gray: #ecf0f1;--bg-color: #f4f6f8;--card-bg: #ffffff;--primary: #212f3d;--card-shadow: 0 4px 12px rgba(0, 0, 0, .05);--card-hover-shadow: 0 8px 16px rgba(0, 0, 0, .08);--border-radius: 12px;--transition: all .3s 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0;box-sizing:border-box}.executive-metric-change.executive-positive{color:var(--success)}.executive-metric-change.executive-negative{color:var(--danger)}.executive-combined-daily-reporting{display:grid;grid-template-columns:repeat(3,1fr);gap:20px;margin-bottom:20px;height:100%;min-width:0}.executive-combined-daily-reporting>div{display:flex;flex-direction:column;min-height:0;min-width:0}.executive-reporting-card{background:var(--card-bg);border-radius:var(--border-radius);padding:20px 16px;box-shadow:var(--card-shadow);text-align:center;transition:var(--transition);border:none;border-left:5px solid var(--primary);flex:1;min-width:0;min-height:120px;display:flex;flex-direction:column;justify-content:center;align-items:center;box-sizing:border-box;overflow:hidden}.executive-reporting-card:hover{transform:translateY(-3px);box-shadow:var(--card-hover-shadow)}.executive-outbound-metric-card,.executive-aca-card,.executive-tms-card{background:var(--card-bg);border-radius:var(--border-radius);padding:20px;box-shadow:var(--card-shadow);transition:var(--transition);border:none;border-left:5px solid var(--primary);height:100%}.executive-outbound-metric-card:hover,.executive-aca-card:hover,.executive-tms-card:hover{transform:translateY(-3px);box-shadow:var(--card-hover-shadow)}.executive-reporting-value{font-size:2rem;font-weight:700;margin:8px 0 4px;color:var(--primary);line-height:1.2;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;width:100%;padding:0 8px}.executive-reporting-label{font-size:.85rem;color:var(--gray);padding:0 8px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;width:100%;margin-top:4px}.executive-reporting-breakdown{display:flex;justify-content:space-between;margin-top:10px;font-size:.75rem}.executive-breakdown-inbound{color:var(--success)}.executive-breakdown-outbound{color:var(--primary)}.executive-outbound-container{background:var(--card-bg);border-radius:12px;padding:22px;box-shadow:0 4px 12px #00000014;margin-bottom:30px}.executive-outbound-metrics,.executive-aca-metrics,.executive-tms-metrics{display:grid;grid-template-columns:repeat(auto-fit,minmax(240px,1fr));gap:20px;margin-bottom:24px;width:100%}.executive-outbound-metric-card{background:var(--card-bg);border-radius:12px;padding:18px;box-shadow:0 4px 12px #00000014;text-align:center;border:none;border-left:5px solid var(--primary);transition:all .3s;min-width:0;box-sizing:border-box}.executive-outbound-metric-card:hover{transform:translateY(-5px)}.executive-outbound-value{font-size:2rem;font-weight:700;margin-bottom:8px;color:var(--primary)}.executive-outbound-label{font-size:.9rem;color:var(--gray)}.executive-outbound-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(300px,1fr));gap:20px;margin-bottom:22px;width:100%}.executive-outbound-card{background:var(--card-bg);border-radius:12px;padding:24px;box-shadow:var(--card-shadow);border-left:5px solid var(--primary)}.executive-outbound-card:before{content:"";position:absolute;top:0;left:0;right:0;height:4px;background:var(--primary)}.executive-leads-breakdown,.executive-connection-stats,.executive-calls-breakdown,.executive-revenue-stats{display:flex;flex-direction:column;gap:12px;margin-top:12px}.executive-lead-source,.executive-connection-item,.executive-call-type-item,.executive-revenue-item{display:flex;justify-content:space-between;padding:10px 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#eee}.executive-lead-source:last-child,.executive-connection-item:last-child,.executive-call-type-item:last-child,.executive-revenue-item:last-child{border-bottom:none}.executive-source-name,.executive-connection-type,.executive-call-type-name,.executive-revenue-type{font-weight:500}.executive-source-count,.executive-call-type-count{font-weight:600;color:var(--primary)}.executive-connection-count{font-weight:600}.executive-connected{color:var(--success)}.executive-not-connected{color:var(--danger)}.executive-busy{color:var(--warning)}.executive-revenue-amount{font-weight:600;color:var(--success)}.executive-sentiment-stats{display:flex;justify-content:space-between;margin-top:12px}.executive-sentiment-item{display:flex;flex-direction:column;align-items:center;text-align:center}.executive-sentiment-value{font-size:1.8rem;font-weight:700;margin-bottom:8px}.executive-sentiment-label{font-size:.85rem;color:var(--gray)}.executive-positive-sentiment{color:var(--success)}.executive-negative-sentiment{color:var(--danger)}.executive-neutral-sentiment{color:var(--warning)}.executive-nps-container{display:flex;flex-direction:column;align-items:center;margin-top:18px;padding:15px;background:#fff;border:1px solid #e5e7eb;border-radius:10px}.executive-nps-score{font-size:2.8rem;font-weight:700;color:var(--primary);margin-bottom:8px}.executive-nps-label{font-size:.9rem;color:var(--gray)}.executive-follow-up-container{display:grid;grid-template-columns:repeat(auto-fill,minmax(320px,1fr));gap:22px;margin-bottom:30px}.executive-follow-up-card{background:var(--card-bg);border-radius:12px;padding:22px;box-shadow:0 4px 12px #00000014;position:relative;overflow:hidden}.executive-follow-up-card:before{content:"";position:absolute;top:0;left:0;right:0;height:4px;background:#3b5168}.executive-follow-up-header{display:flex;justify-content:space-between;align-items:center;margin-bottom:16px}.executive-follow-up-patient{font-weight:600;font-size:1.1rem;color:var(--dark)}.executive-follow-up-status{padding:6px 10px;border-radius:6px;font-size:.8rem;font-weight:600;background:#fff3e0;color:#34495e}.executive-follow-up-details{margin-bottom:18px}.executive-follow-up-reason{font-size:.9rem;color:var(--gray);margin-bottom:8px}.executive-follow-up-time{font-size:.8rem;color:var(--danger);font-weight:500;display:flex;align-items:center;gap:5px}.executive-follow-up-actions{display:flex;gap:12px}.executive-call-button,.executive-reschedule-button{border:none;padding:10px 16px;border-radius:8px;cursor:pointer;font-weight:500;font-size:.9rem;transition:all .2s;flex:1;display:flex;align-items:center;justify-content:center;gap:8px;color:#fff}.executive-call-button{background-color:#2c3e50}.executive-call-button:hover{background:#2c3e50;transform:translateY(-2px)}.executive-reschedule-button{background:#2c3e50}.executive-reschedule-button:hover{background:#2c3e50;transform:translateY(-2px)}.executive-aca-container{background:var(--card-bg);border-radius:12px;padding:22px;box-shadow:0 4px 12px #00000014;margin-bottom:30px}.executive-aca-metrics{display:grid;grid-template-columns:repeat(auto-fill,minmax(220px,1fr));gap:18px;margin-bottom:22px}.executive-aca-card{background:var(--card-bg);border-radius:12px;padding:18px;box-shadow:0 4px 12px #00000014;text-align:center;border:none;border-left:5px solid var(--primary);transition:all .3s}.executive-aca-card:hover{transform:translateY(-5px)}.executive-aca-value{font-size:2rem;font-weight:700;margin-bottom:8px;color:var(--primary)}.executive-aca-label{font-size:.9rem;color:var(--gray)}.executive-aca-filters{display:flex;gap:12px;margin-bottom:22px}.executive-aca-filters select{padding:10px 14px;border:1px solid #e5e7eb;border-radius:8px;background:#fff}.executive-tms-container{background:var(--card-bg);border-radius:12px;padding:22px;box-shadow:0 4px 12px #00000014;margin-bottom:30px}.executive-tms-metrics{display:grid;grid-template-columns:repeat(3,1fr);gap:18px;margin-bottom:22px}.executive-tms-card{background:var(--card-bg);border-radius:12px;padding:18px;box-shadow:0 4px 12px #00000014;text-align:center;border:none;border-left:5px solid var(--primary);transition:all .3s}.executive-tms-value{font-size:2rem;font-weight:700;margin-bottom:8px;color:var(--primary)}.executive-tms-label{font-size:.9rem;color:var(--gray)}.executive-tms-grid{display:grid;grid-template-columns:2fr 1fr;gap:22px}.executive-analytics-card{background:var(--card-bg);border-radius:12px;padding:22px;box-shadow:0 4px 12px #00000014}.executive-ticket-list,.executive-urgent-list{list-style:none;max-height:300px;overflow-y:auto}.executive-ticket-item{display:flex;justify-content:space-between;padding:14px 16px;border-bottom:1px solid #eee;align-items:center;transition:all 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